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Reservation and Transportation Ticket Agents and Travel Clerks

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Conventional

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Social

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Enterprising

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Realistic

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Artistic

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Investigative

Job Zone Two: Some Preparation Needed

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Office and Administrative Support Occupations

Information and Record Clerks

Examine passenger documentation to determine destinations and to assign boarding passes.

Trace lost, delayed, or misdirected baggage for customers.

Check baggage and cargo and direct passengers to designated locations for loading.

Provide boarding or disembarking assistance to passengers needing special assistance.

Confer with customers to determine their service requirements and travel preferences.

Announce arrival and departure information, using public address systems.

Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.

Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.

Maintain computerized inventories of available passenger space and provide information on space reserved or available.

Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.

Reservation and Transportation Ticket Agents and Travel Clerks

Overview

Career

What Reservation and Transportation Ticket Agents and Travel Clerks Do

Other Job Titles Reservation and Transportation Ticket Agents and Travel Clerks May Have

Tasks & Responsibilities May Include

Reservation and Transportation Ticket Agents and Travel Clerks

Overview

Career

What Reservation and Transportation Ticket Agents and Travel Clerks Do

Other Job Titles Reservation and Transportation Ticket Agents and Travel Clerks May Have

Tasks & Responsibilities May Include

Education

Level of Education Attained by Reservation and Transportation Ticket Agents and Travel Clerks

Related Careers

Related Leaders